If your laptop won't hold a charge, won't fully charge, or won't charge at all, you could need a new battery. The battery in a laptop should last for two to four years, but how you use and maintain it will determine how long it lasts. If the battery is nearing the end of its lifespan, your operating system can notify you by placing a red "X" over the battery symbol in your tools tray. If not, you can use a third-party piece of software to determine the battery's remaining capacity. However, with some laptop models, you might not be able to open the battery compartment and would need to ship the computer.
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